CRM

Customer calls that may need a listen — staff, personal & office numbers are filtered out. Tick ✓ when reviewed (it drops to the bottom for all managers).

Pick a rep and listen through their recent customer calls before a one-on-one. Staff, personal & office numbers are filtered out; "2+ min" hides the quick hellos.

Where the team is right now, and each person's movement for the day. Location is captured only between scan-in and scan-out (9pm at the latest) — never off-hours. Zones (the office, project sites) label where people are — and a rep who leaves the office WITHOUT flipping their status off "taking leads" gets flagged automatically.

Photograph or scan a filled visit form and upload it. MAXVAK reads the handwriting, gives it a form number, links it to the lead by phone, and writes a note on the lead in Bigin. Everyone then sees the visit under Lead search.

Pick a project, then tap any flat for its full list-price break-up. Add a whole stack at once ("all the A flats"), tap a flat to change its status — every change is journaled with your name. Prices here are list prices — discounts stay offline.

How the CP channel is really doing: which partners bring leads and bookings, which proven closers have gone quiet, and how Puja's week looks. CP leads book at ~13× the rate of ad leads — a silent closer here is the cheapest booking in the system.

A deleted or merged lead is legitimate only when another contact still carries the same phone number. These left no survivor — check who deleted them and why. Tick ✓ once checked.

When a lead is disqualified in Bigin, MAX reviews it and flags the ones worth a second look here. Tick ✓ when reviewed (it drops to the bottom for all managers).

Every "call me Sunday" / "after the 15th" a customer heard becomes a row here — who owes the callback, when it's due, and whether a follow-up call was actually logged.

Every call Riya — our AI caller — handled for MAXVAK: auto-calls to fresh leads, plus customers who rang our number back. Listen to the recording, then leave your rating and note. Everyone's reviews are kept together so we can spot her weak points and train her. Nothing here touches the customer or the lead.

New leads are handed to reps in rotation, round-robin. Turn the master switch on to let MAXVAK assign; toggle a rep out to stop sending them new leads. Puja & Rahul start out.

Everyone on the roster, their personal cell, and the company phone they carry — battery and last-seen come from the phone's own heartbeat, and a phone silent for over a day shows red. People who left stay listed (greyed) so their history keeps a name. Visible to the owner and HR only — other managers see a locked shell.

Every staff phone runs the MAXVAK app — it uploads call recordings, delivers instant lead alerts, and reports the rep's dials. A silent phone means missing calls and a blind lead system: chase red rows first.